Everyday questions
If audio stops unexpectedly
Check the current output route, phone and Noctio volume, Bluetooth connection and any active call, alarm or competing audio app. The operating system controls how those events interact.
If a problem persists, note the circumstances before changing settings. Let us know whether the screen was locked, the output device in use, and whether the session was Sleep, Nap or Continuous. Device power-management settings may matter; we can help investigate the specific behaviour.
Activation or purchase help
A fresh installation needs a connection to activate. If an entitlement cannot be verified or restored, reconnect and retry through the app’s supported flow. Do not clear data or buy again as the first troubleshooting step.
If a store charge has occurred but access is not available, contact us with the build and the relevant error. We can request transaction information privately if needed; never send card details.
Contact the founder-run support team
Use info@frequensee.art. Include your phone model, Android version, Noctio build, what you expected, what happened, and the shortest reproduction steps you can provide.
Email Noctio supportInvited testers
If you already have a support invitation, use the link and account supplied with that invitation. Public anonymous reporting and additional verification are separate later work. This page does not imply those routes are already open.